PLACING A CUSTOM ORDER

When you’re ready to place an order, simply fill out an order inquiry form. The more detailed you are about the set you’re requesting, the better. Once all details have been finalized, an invoice will be sent to the email you provided. All orders under $300 must be paid in FULL to secure your order and lock in your date. For orders of $300 or more, a 50% non-refundable deposit is required. If your invoice has not been paid within 48 hours of it being sent, it will result in an automatic cancellation.  

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WHEN TO ORDER

We require at least two weeks lead time to complete your order. To ensure availability, it is best to place your order at least a month or two in advance. 

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LAST MINUTE ORDERS
We do our  best to accommodate all orders. If you place an order less than 14 days before the pickup date (and assuming we are not already booked), a $30 rush fee will automatically be applied.

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PAYMENT
At this time, all payments must be submitted through the invoice. Payments can be made with your debit card, all major credit cards, or with a PayPal account. We do NOT accept cash payments. 

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DELIVERY
At this time, we do not deliver. All orders must be picked up from my home in Mililani unless other arrangements have been made.  

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PACKAGING
Each cookie is individually wrapped and heat sealed in cellophane bags to guarantee freshness. Orders are then placed in bakery treat boxes for easy transport. 

*Other packaging options are available for special occasions for an additional fee. 

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KEEPING COOKIES FRESH
Cookies will last up to 2 weeks if kept in the heat sealed bag and placed in a cool, dry place away from direct sunlight. You can also freeze cookies in an airtight container for up to 3 months. To defrost, take airtight container of cookies out of the freezer and place on the kitchen counter, unopened, for at least 8 hours. Do not remove cookies from container until done defrosting. Leaving the cookies in an airtight container will cause condensation to form on the outside of the container, not on the cookies themselves. If cookies are removed from container to defrost, condensation can form on the cookies and damage the icing. 

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DO YOU OFFER VEGAN COOKIES?
we currently do not offer recipes that cater to specific dietary requirements such as vegan, gluten free, keto, or paleo. 

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ARE YOU A NUT-FREE KITCHEN?
We do not use any kind of nuts in our sugar cookie or royal icing recipes. However, we are NOT a nut-free kitchen. Please be wary if you have an extreme nut allergy.